WorkSafeBC Physiotherapy in New Westminster at New West Wellness Centre

If you have sustained an injury in the workplace, navigating recovery and paperwork can feel overwhelming. At New West Wellness Centre, we make your return-to-work journey straightforward, supportive, and focused entirely on getting you back to pain-free function.

We accept approved WorkSafeBC (WSBC) claims for physiotherapy, providing one-on-one, evidence-based rehabilitation directly billed to WorkSafeBC with no out-of-pocket fees for covered sessions.

Direct Billing & Coverage

100% Direct Billing: We bill WorkSafeBC directly for authorized assessment and treatment sessions. You do not need to pay upfront for standard approved visits.
No Referral Needed to Start: You do not need a medical doctor’s referral to begin your initial physiotherapy assessment under an active WorkSafeBC claim, although having your doctor involved is always beneficial for your file.
Early Intervention Matters: Seeking care as soon as possible after a workplace injury significantly improves long-term outcomes and reduces downtime.

What We Need Before Your First Visit

To ensure your direct billing is set up seamlessly, please have the following information handy when booking or checking in:

WorkSafeBC Claim Number – Click Here if you DO NOT have a Claim Number
Date of Injury
Personal Health Number (PHN / CareCard)
Employer Name & Contact Details
Name and Contact of Your WorkSafeBC Case Manager or Nurse Advisor (if already assigned)
Physician Information (if you have already seen a doctor or visited a walk-in/hospital)

Pending Claims: If your claim has been reported to WorkSafeBC but is still pending approval, let your practitioner know when booking. They will guide you through the process and help verify your current authorization status.

What to Expect During Physiotherapy Rehabilitation

Our approach prioritizes active recovery, practical education, and functional restoration:

1. Comprehensive Initial Physio Assessment

Your physiotherapist will conduct an in-depth physical assessment examining your range of motion, strength, joint mobility, posture, and job-specific movement demands. We also discuss the physical requirements of your job to build an accurate baseline.

2. Tailored Physiotherapy Treatment Plan

Every injury and occupation is different. Your rehabilitation program is customized to your needs and may include:

Targeted Exercise Therapy: Strengthening, mobility, and stability exercises designed to rebuild functional capacity.
Manual Therapy & Soft Tissue Work: Techniques to relieve acute pain, reduce joint stiffness, and facilitate movement.
Ergonomics & Movement Re-Education: Learning safe lifting techniques, workstation adjustments, and posture cues to prevent re-injury.
Pacing & Self-Management Strategies: Practical tools you can apply daily at home and on the job.

3. Clear Communication with WorkSafeBC

We handle all required clinical reporting and communicate directly with your WorkSafeBC adjudicator or case manager. We provide timely progress updates to ensure your claim remains supported while you transition safely back to full or modified duties.

Common Workplace Injuries We Treat

Lifting-related sprains and strains (lumbar spine, thoracic spine, sacroiliac joint)
Repetitive strain injuries (carpal tunnel, tennis elbow, tendinopathies)
Neck strains, whiplash, and postural desk strain
Shoulder rotator cuff sprains and impingement
Knee, ankle, and hip injuries from slips, trips, or falls
Post-fracture and post-surgical rehabilitation following work-related incidents