Last updated: November 1, 2026
Who we are
New West Wellness Centre Inc. (“we”, “us”) is a multidisciplinary health clinic at 815 1st Street, Unit #140, New Westminster, BC V3L 2H7. Our practitioners include registered massage therapists, chiropractors, a physiotherapist, an acupuncturist, a counsellor and a certified nutritionist. We protect your personal information in line with British Columbia’s Personal Information Protection Act (PIPA).
Your health records
Each practitioner at our clinic is a regulated health professional (or certified nutritionist) and is responsible for keeping your health records secure and confidential, as required by their professional college. Records are stored in Jane, a secure online booking and charting system. Your practitioner will not share your health information with other practitioners at the clinic without your consent, except where the law permits or requires it.
What we collect
- When you book or attend an appointment: your name, contact details, date of birth, health history, treatment notes, and extended health, ICBC or WorkSafeBC details.
- Payment information: card details are stored securely by Jane’s payment system. They are not visible to or stored by the clinic.
- When you email us: your name, email address and what you include in your message.
- When you visit our website: general information about how the site is used (see “Website and cookies” below).
How we use it
- To provide and coordinate your care
- To book appointments and send reminders and receipts
- To bill your extended health plan, ICBC or WorkSafeBC on your behalf, with your consent
- To respond to your questions
- To send occasional clinic news and offers by email, only if you have agreed to receive them
- To understand how our website is used so we can improve it
We do not sell or rent your personal information.
Email updates
If you sign up for our email updates, we’ll send occasional news about the clinic, our services and health tips. Every email includes an unsubscribe link, and you can opt out at any time. We follow Canada’s Anti-Spam Legislation (CASL).
Who we share it with
- Your insurer, ICBC or WorkSafeBC, for billing, with your consent
- Service providers that help us run the clinic, such as Jane (booking, records and payments) and our email providers, who must keep your information confidential
- Others when required by law
Some practitioners book through their own websites (for example, counselling sessions may be booked through our counsellor’s own practice). Those sites have their own privacy policies.
Website and cookies
Our website uses Google Analytics, which places small files called cookies in your browser to help us count visits and see which pages are used, in general and not by name. We do not use advertising or tracking pixels. You can block or delete cookies in your browser settings, or install Google’s Analytics opt-out browser add-on.
Our website links to other sites, such as Jane for booking, Google Maps and our social media pages. Their own privacy policies apply when you visit them.
Please don’t send detailed health information through email or our website. Share it with your practitioner at your appointment or through your secure intake form in Jane.
How we protect it
We use password-protected systems, secure online tools and limited access, so only people who need your information to care for you can see it. Records are kept for as long as each practitioner’s professional college requires, then securely destroyed.
Your rights
You can ask to see or correct the personal information we hold about you, or withdraw your consent to how we use it, subject to legal and professional requirements. Contact your practitioner or our Privacy Officer below. We’ll respond within 30 days.
Contact us
Privacy Officer: Michelle Kegaly, New West Wellness Centre Inc.
Email: info@newwestwellness.ca
815 1st Street, Unit #140, New Westminster, BC V3L 2H7
If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
