Frequently Asked Questions – New West Wellness Centre
At New West Wellness Centre located in New Westminster, we provide expert care across multiple disciplines, including massage therapy, chiropractic care, acupuncture, nutrition, and naturopathic medicine. Below are answers to common questions to help you get the most from your visit.
🏥 About the Clinic
Q: What services does New West Wellness Centre offer?
A: Our multi-disciplinary clinic offers:
- Registered Massage Therapy (RMT)
- Chiropractic care
- Acupuncture
- Nutrition counseling
- Naturopathic medicine
Our team works together to create personalized, collaborative treatment plans for your health and wellness goals. Learn more about our services →
Q: What makes a multi-disciplinary clinic different?
A: Unlike single-service clinics, we have multiple practitioners under one roof. This allows us to coordinate care, combine therapies, and offer comprehensive treatment plans tailored to your needs.
Q: Are your practitioners licensed and registered?
A: Yes. Every practitioner is fully licensed, registered, and in good standing with their professional association in BC.
📅 Appointments & Booking
Q: How do I book an appointment?
A: Book online through our online booking page. You can schedule directly with your chosen practitioner—no referral is needed.
Q: Can I see more than one practitioner in a single visit?
A: Absolutely! Many patients benefit from combining services, like chiropractic care and massage therapy on the same day.
Q: What is your cancellation policy?
A: Please provide at least 24 hours’ notice for cancellations or rescheduling. Missed appointments without notice may incur a fee.
Q: Do you accept walk-ins?
A: No, we do not accept walk-ins. Booking ahead ensures you get your preferred time.
💳 Payment & Insurance
Q: Do you accept insurance?
A: Yes. We accept most extended health insurance plans. Coverage varies by plan and customer. Check with your provider to confirm your benefits.
Q: Do you offer direct billing to extended health plans?
A: Yes. We can direct bill many major insurance providers, making the process simple for you.
Q: What forms of payment are accepted?
A: Visa, Mastercard, and e-transfers.
Q: Will I receive receipts for insurance claims?
A: Yes. Receipts are emailed for all services. For many plans, we can directly submit claims, so you don’t have to.
Q: How much do services cost?
A: Fees vary by service and appointment length. Initial visits are typically longer than follow-ups. For full pricing details, visit our Prices page →.
🧑⚕️ Care & Treatment
Q: What should I expect at my first visit?
A: Your practitioner will:
- Review your health history
- Discuss your concerns and goals
- Create a personalized treatment plan
- Begin treatment if appropriate
Q: How long are appointments?
A: Appointment length varies:
- Initial visits: Longer for assessment and treatment
- Follow-up visits: Shorter, focused on ongoing care
Q: Can I combine different therapies?
A: Yes. Combining services like massage therapy and acupuncture often produces the best results. Our practitioners collaborate to ensure treatments complement each other.
Q: Is treatment safe during pregnancy or with medical conditions?
A: Yes. Please inform us of any conditions on your intake form, and your practitioner will customize treatment for safety and comfort.
🌱 Wellness & Support
Q: Do you create personalized wellness plans?
A: Yes. Our team designs plans tailored to your health goals, including pain relief, injury recovery, stress management, and overall wellness.
Q: Do you support chronic pain, injury recovery, or stress management?
A: Absolutely. Many patients come to us for:
- Chronic pain relief
- Post-injury or motor vehicle accident recovery
- Stress reduction and overall wellness
Q: Do you provide exercises or resources for home?
A: Yes. Practitioners provide stretching, exercises, and lifestyle tips to support your progress between visits.
📍 Location & Access
Q: Where is the clinic located?
A: New West Wellness Centre is conveniently located in New Westminster. Full address and map are on our Contact Us page →.
Q: Is parking available?
A: Yes. Free 2-hour street parking is available around the clinic.
Q: Is the clinic wheelchair accessible?
A: Yes, our clinic is fully accessible.
Q: Do you offer virtual appointments?
A: Some services, like nutrition consultations, are available virtually.
📞 Contact & Follow-up
Q: How do I get in touch after my appointment?
A: Email info@newwestwellness.ca, or contact your practitioner directly. Practitioner emails are provided via auto-reply.
Q: How quickly will I get a response?
A: Same-day responses are fastest replied via email. We do not have a receptionist or anyone answering calls.
Q: Do you offer emergency services?
A: No. If you have a medical emergency, call 911 or go to the nearest hospital.
Q: How often should I schedule follow-ups?
A: Your practitioner will recommend a schedule based on your treatment plan and health goals.
✨ At New West Wellness Centre, our goal is to make your wellness journey smooth and supportive. If your question isn’t listed here, please reach out—we’re happy to help!
